Poll: Working With Clients Via SMS

There are plenty of ways to communicate with your clients these days – phone calls, Skype calls, email, fax, face time, letter, text message and more.

I’ve recently had a select number of clients looking to maintain contact via text message. Some clients it works for, others it doesn’t and I simply wouldn’t go for it. If they’re away from their desk and need notification of something, I’m happy to ping them with a text.

Of course, some people look for full conversations via text and if I see it coming I pick up the phone or arrange to meet them in person.

So I ask, are you happy to deal with clients via SMS? Cast a vote, leave your thoughts as a comment. Is texting too personal a connection to a client, or have you enjoyed a greater client relationship because you utilise text messages?

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  1. Rich December 10, 2008 at 1:40 pm

    I would prefer email. Atleast with email you can track from handheld device to desktop and laptop.

  2. Andrew December 12, 2008 at 12:42 pm

    I’m a teacher, so i don’t have clients as such. But i don’t like doing any sort of business through texts. One or two are alright, but a call or email is much better. I was trying to rent a flat once and the landlady would only deal with me through text once she’d decided she wanted someone else there. i found it very unprofessional and was most pissed off. I think it just seems like a very informal method of communication because it’s how people talk to their friends, and they’re inclined to use txt language.

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