Getting All Sugared Up

Is there anyone out there using SugarCRM for a small Irish business…. 2-3 employees who may use it as well? Pretty much looking for some light feedback to be honest, just an experience or two from either using it in the past or currently using it… I’m currently trying it for a week or so around as things begin to adapt and develop there – more contacts, more gigs, more opportunities, more contacts, more paperwork! But having watched its name get touted quite a bit recently I said I’d give it a whirl.

Given that the people involved in are in different locations on a daily basis, it comes across as a great way to centralise a lot of internal workings…

Anyway, if you’ve any thoughts (Irish or otherwise), I’m all ears….


  1. Joe Drumgoole May 9, 2006 at 3:23 pm

    I had look at SugarCRM a while back. Its pretty full featured and the Irish hosting company blacknight do a great on providing hosting.

  2. Ken May 9, 2006 at 4:12 pm

    Yeah, was aware of Michele’s hosting… Hosting a copy of it myself at present, seems to be fairly packed with features alright! Did you use it long?

  3. Antoin O Lachtnain May 12, 2006 at 2:32 pm

    I evaluated it for a project last year. On paper it has all the features, but I just couldn’t see that it would be all that workable in practice. I don’t think it’s a well-designed application, but it obviously depends on what you want to use it for.

    Be sure to give it some time before you commit yourself to it.

  4. Ken May 12, 2006 at 2:53 pm

    Thanks Antoin, I will surely. No plans to commit to it directly yet unless its going to make all the admin a dream of course. Plus, depends on how one or two others get on with it as well. Thanks for the words though!


  5. Michele May 14, 2006 at 5:17 pm

    We’ve been using it some degree for the last couple of years. It’s got some nice features, but our biggest issue, which we would have with any CRM, is that we haven’t had the time to set it up _exactly_ the way we want..

  6. Antoin O Lachtnain May 14, 2006 at 5:58 pm

    Maybe I was a little unfair on it. I was just looking at it now, and it seems a lot more understandable than it was. But it is important to evaluate a few packages, if only to help you better understand your own requirements.

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