Ken McGuire

O2’s Site Gives No End Of Problems

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Ken McGuire

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How many times should one have to register or re-register on their mobile operator’s website? After having no joy in trying to log in to the site yesterday I’ve been given this message this morning…

If you have acquired an O2 phone since registering for My o2 then you have a couple of options open to you. You can:

Continue to use your current user name and password when you log in to My O2; this will mean that you can not avail of our free web text service and we can not update your phone details on your My O2 home page.

Re-register for MyO2 using your mobile number; this will mean that you can avail of our free web text service and we will update your phone details on your My O2 home page. You will however have to choose a new o2.ie email address.

In fairness, I’ve been an O2 customer since the old dodgy DOL.ie days. They know I’ve got a phone, hell I only used the website to pay my phone bill during the week – so why re-register? Not as bad as the time I logged in and got someone else’s address book I guess!

All I want to do is send a text message – but no. No text messages, no access to my address book, no access to group contacts… Anyone else having problems with them this weekend? Ever since that big security update last year the site has been nothing short of a pain in the arse to use.

Comments

7 responses to “O2’s Site Gives No End Of Problems”

  1. Dan Avatar
    Dan

    Hi Ken,

    I totally agree. I am having the exact same problems as you and just fired an email off to them before I read your post.

    I wish they would get their act together or pull the whole shambles of a website down and start again.

    Dan.

  2. Pat Pelan Avatar
    Pat Pelan

    Gave up on using the site last year. Its a bloody disaster as is their customer service, I have had refunds over 600 and 712 in the last 12 months for over billing and billing for services I never subscribed to.

  3. Ken McGuire Avatar
    Ken McGuire

    Dan – I’m totally with you on that note. Get rid of the site or at least sort out the connections behind it. Surprise surprise that I log in this evening and everything is fine, no mention of re-registering my phone and there’s all my contacts back too…. getting fairly tired of it at this stage.

    Pat – thats some serious refunding!

  4. Paul Walsh Avatar
    Paul Walsh

    It’s a shame they didn’t take a leave out of O2 UK’s (and O2 Corporate) book and have Segala do all their testing 😉

  5. Paul Walsh Avatar
    Paul Walsh

    … wish I could spell!

  6. Julie Roberts Avatar
    Julie Roberts

    Guys reading the above is got me nodding my head in agreement…
    250 free texts a month sounds GREAT, if you could actually GET ONTO THE site to send the damn things!…Everytime I log in onto webtext, it has some fault…it NEVER seems to work! Maybe once in a month..
    It is time to redo their entire website and get their act together…that is wha competition is all about, customers like ourselves can very easily change networks. I am so frustrated with them at this stage, Im ready to pack them in..USELESS!

    Good luck with your probs!

  7. Ken McGuire Avatar
    Ken McGuire

    @Julie You’d nearly wonder if they were doing it on purpose… driving you back to using your mobile phone. Sure, you wouldn’t be able to send texts from the site but I’d say you’d have no problem in paying your outstanding bill if you had to 🙂

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