I’m a patient person, but there’s only so long I can spend on hold. Part of my Friday was spent on hold. About three years ago I changed job, spent 21 minutes on hold ringing the tax office trying to get a new certificate and I nearly lost my mind. I used to work broadband support for AOL and hated putting people on hold for any length of time (and rarely did).
That’s why I’m giving the GoDaddy phone support a thumbs up.
I’ve had occasion to ring them in the past, perhaps a year ago or more, when average waiting time could be 10-15 minutes, everything was call > email > call > email > call at an unusual hour (like your mobile ringing after 9pm, given the time difference).
I’ve no idea where the call terminated today but I popped their US sales support number into Skype for a phone call around 11am or so. My reason being that a .eu domain I had registered had slipped by me a week ago and had gone into ‘Quarantine’, according to the EURid whois.
So I dial out, punch through the menu, select sales support, punch in my existing customer number and I’m immediately speaking to an operator. The chap in question, Nick, was quite helpful. I explained the domain had lapsed, was in the redemption period and had disappeared out of my customer account. No problem he says, only been a few days so we’ll charge you the original price for the domain and you’re all set.
Is this now the normal for GoDaddy, that their phone support be so prompt? Or did I just happen to catch them opening the doors? Lord knows in working for AOL there’d be a string of people on hold at 8am in the morning when the phone lines opened.